Terms of service

Terms of Services

Pinky Furniture & Novelties L.L.C.

Effective Date: 24 June 2025

Welcome to Pinky Furniture UAE. These Terms of Service ("Terms") govern your use of our
website, services, and any transactions with us. By accessing our site or placing an order, you agree to the terms below.

1. General Use
By using our website, you confirm that you are at least 18 years of age and legally eligible to enter into binding contracts. You agree not to misuse the website, its services, or interfere with its security features.

2. Product Information
All products displayed are handmade and may feature variations in color, size, or finish due to their artisanal nature. These differences are part of the character of the item and not considered defects.
3. Pricing & Payment
Prices are listed in AED and may change without prior notice. We accept multiple forms of payment, including online card payments, cash on delivery (where applicable), and Tabby for split payments. All payments must be completed in full before delivery is arranged.
4. Delivery Policy
We deliver within the UAE and selected GCC regions. Delivery fees are based on location and order value. Customers must inform us of any access restrictions prior to delivery. Assembly for selected items is included unless stated otherwise.
5. Return & Exchange
Please refer to our Return & Exchange Policy for detailed conditions. We do not offer a refund. Only store credit or exchanges under specific conditions. Custom orders and sale items are non-returnable.

6. Intellectual Property
All website content, including product images, logos, design, and text, is the property of Pinky Furniture and may not be used or reproduced without written permission.

7. Liability
Pinky Furniture is not liable for any indirect or incidental damages arising from the use of our website, delay in delivery, or issues with product handling beyond our control.
8. Privacy
We respect your privacy and collect personal information only for order fulfillment and
communication. For details, please review our Privacy Policy.
9. Governing Law
These Terms are governed by the laws of the United Arab Emirates. Any disputes arising will be resolved under the jurisdiction of the UAE courts.
10. Modifications
We reserve the right to update these Terms at any time without prior notice. Continued use of the website constitutes your acceptance of any changes.

Contact Us

For inquiries, contact:

Email: info@pinkyfurniture.com

Phone: +971 6 534 1714
Address: Industrial Area 10, Sharjah, UAE

Delivery, Return & Exchange Policy

Pinky Furniture & Novelties L.L.C.

Delivery & Assembly – UAE

We offer free delivery for orders above AED 2,000 within Sharjah and Dubai. For orders below
this amount, a standard delivery fee of AED 100 applies.

Other delivery charges:

Ajman: AED 100
Abu Dhabi, Al Ain, Fujairah, Ras Al Khaimah, Umm Al Quwain: AED 200

After payment is received, our after-sales team will contact you within 24 hours to schedule
delivery. Please inform us in advance of any delivery restrictions (e.g., building access, lift
availability).

We do not collect or dispose of old furniture.

We do not install wall-mounted items or handle electrical fittings.

Assembly for applicable items (e.g., bed frames) is included in the delivery service.

Exchange Policy – UAE

Customer satisfaction is important to us. If you are not fully satisfied upon delivery, we offer a one-time exchange or a credit note for the full item value, valid for 12 months from the purchase date

Exchange terms:

Return and re-delivery within Ajman, Sharjah, and Dubai: AED 100.

Other Emirates: Charges quoted separately based on delivery and packing

Items must be unused, in original condition, and accompanied by the original receipt.

Products on promotion or clearance are non-exchangeable and non-refundable.
Damaged or incomplete returns will not be accepted.

No refunds are offered under any circumstance.

Delivery & Exchange – Oman

Delivery to Oman is available; packing, customs, and transport costs are quoted separately.

Items shipped to Oman are not eligible for return, refund, or exchange.
Customers are encouraged to inspect items in person before purchase.
Pinky Furniture does not provide offloading staff and is not liable for damage during unloading in the GCC.

Disclaimer

Due to lighting and display variations, product colors may differ from photographs.
All items are handmade from solid wood and finished with antique-style distressing to emphasize character and uniqueness.
Variations such as cracks, spacing, or texture inconsistencies are intentional design features.
Products are for indoor use only unless otherwise specified.
Surface care: Avoid water or chemical cleaners; use beeswax or teak oil regularly.
Pinky Furniture is not liable for damage resulting from wear, misuse, or improper care.

Customer Support

For inquiries or support:
info@pinkyfurnitureuae.com
www.pinkyfurnitureuae.com

Note: This policy is subject to change without prior notice. Updates are effective upon
publication on our website.

Language

Language

Wooden Dining Tables

Wooden Dining Chairs

Wooden Console Tables

Wooden Beds

Terms of service

Terms of Services

Delivery, Return & Exchange Policy

Delivery & Assembly – UAE

Customer Support

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